All returns/exchanges must have prior approval from Kaviso, or they may be rejected and returned to sender.
To request a return, simply use our contact form and select the option 'Return an Order'. Easy Peasy.
What are my domestic or international shipping options?
Please find our shipping policy here.
How do I return an item?
To initiate a return/exchange, reach out through our contact form. We will send you a pre-paid return label (US orders only) as a PDF, which you will print and place onto the return package.
When will I receive my refund?
Upon receiving your return, we inspect them and then refund you within 48 hours on average. After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process.
I received an item as a gift, can I return it?
Yes, we will refund the purchase to the original form of payment.
Full Return Policy
Returns/exchanges are accepted for thirty (30) days from the date the order is received. Free return/exchange shipping is offered to domestic/US customers.
Defective product returns are accepted for a period of thirty (30) days from the date the order is received, with free domestic return shipping.
Non-defective returns received in used, worn, damaged, missing parts/accessories/packaging, or misrepresented in any way will incur a restock fee at Kavisos' discretion. Kaviso reserves the right to reject any return previously authorized if received in unacceptable condition, and Kaviso will solely determine if and when to apply refunds to customer returns. Re-stocking fees may apply for items which cannot be sold in new condition.
- Duties, Taxes, VAT, and Brokerage fees paid at import cannot be refunded. Customers may seek reimbursement from their local customs office but Kaviso cannot assist in this process besides providing proof of refund/shipping.
- Customers are responsible for return shipping to Kaviso, LLC in the United States.
- International Shipping Charges cannot be refunded