Hey, who doesn't love a vacation? Or have something come up that changes their plans? All good! Kaviso will reach out roughly a week before your order ships to give you time to plan. You can simply contact us and let us know that we need to either delay your shipment or change your shipping address.

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If we do not hear from you, we'll assume it's because everything is good to go. Should we mail out your package to your home while you're out of town for 4 weeks, only for the package to get stolen or go missing, we have no options to help. So please be sure to let us know ahead of time as customers are responsible for their packages once delivered.

Due to delivery issues with recent sales, USPS availability has been slimmed down exclusively to countries with delivery confirmation: Australia, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Hong Kong, Iceland, Indonesia, Ireland, Israel, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Sweden, Switzerland, Thailand, and the United Kingdom. Countries excluded from this list will be shipped via FedEx.

Depending on the item, USPS First Class and/or Priority may be available. USPS restricts carrier methods to certain weight/size limits and therefore the Kakwa packs are not eligible for First Class Mail.

Import Duties and Taxes are estimated at check-out but must be remitted directly to your local mail carrier prior to delivery. Your local post office will reach out at time of, or prior to delivery with instructions on duties/tax payments. Please note this process may delay your delivery and is entirely the customers responsibility to make these payments on time.

Let's imagine a Venn diagram between Affordable, Fast, and Reliable. In our experience USPS falls under affordable... and that's all. In lots of cases, USPS is totally fine. The package ships, goes to its destination country, and is eventually delivered. Can it take a long time? Yeah, of course. We've seen some packages take close to 40 days depending on the destination (Typically Australia, Switzerland, Norway, Sweden, etc). Can it go quickly? Sure, sometimes it's there in a week. Does USPS offer support for international packages that seem to be taking a long time? No, not at all.

Here's a complete overview of your international package being shipped through USPS.

Regardless of carrier, all international packages need customs information assigned to them. This lets the authorities of the destination country know what's in the package and how to charge any duties/taxes accordingly. When Kaviso prints the shipping label for your package, in most cases the shipping label is not actually telling USPS to take the package to you. Instead, it's a label autogenerated by USPS to send the package to an international hub (usually in Illinois since its closest to us). When your package gets to the international hub, USPS scans it in and generates the actual shipping label and customs information for the package. It then gets loaded up on the proper flight to make its way to you. In most cases, between USPS receiving the package in Illinois and it reaching your country, there are ZERO tracking updates. The package will seem to be 'stuck' in Illinois for quite some time, and then suddenly update to be in your country.

This is incredibly common, and there's no rhyme or reason for how this process goes. Sometimes when the package reaches your country, it is instantly scanned in, and you'll see a tracking update. Sometimes the package gets all the way to your country, gets processed through customs completely (all without updates), and then is suddenly on its way to you. In these cases, you'll go 14+ days with absolutely no tracking updates, and then suddenly be notified that it's out for delivery.

In either case, we at Kaviso have zero support from USPS for the most part. We'll do our best to try to assist, but USPS does not have any additional information than what is on the tracking page. This can turn into an epic waiting game. Again, a lot of times everything works as planned, if you have a trip planned, we always suggest FedEx as there is no way to expedite a package once in transit.

While your order is starting its journey through USPS, they are not the only ones dealing with your package. When your order reaches your destination country, it is handed off to a local carrier for final delivery. That means you can use your tracking number on your local carrier’s site as well as www.usps.com.

Are you in Australia? Your package can be tracked through Australia Post.

Canada? Canada Post.

France? La Poste.

UK? Royal Mail. Etc.

Again, your USPS tracking number will eventually be handed off to your local post. When this happens, you can use your local posts tracking website to stay in the loop. Your local carrier is usually more accurate than USPS going forward. And has the benefit of letting you pay duties/taxes and schedule delivery dates.

FedEx International Shipping is available to all USPS countries: Australia, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Hong Kong, Iceland, Indonesia, Ireland, Israel, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Sweden, Switzerland, Thailand, and the United Kingdom.

As well as: Aland Islands, Albania, Andorra, Argentina, Austria, Bosnia & Herzegovina, Brazil, Bulgaria, Canary Island, Chile, China, Colombia, Czech Republic, Faroe Islands, Greece, Guernsey, Hungary, India, Isle of Man, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Macedonia, Mexico, Moldova, Monaco, Montenegro, Norway, Phillippines, San Marino, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Svaldbard, Taiwan, Vatican City, and Vietnam.

FedEx Connect Plus and FedEx International Priority may have the option for both estimated and pre-paid duties and taxes. You may need to expand the shipping options on mobile to see these details. Please choose your option carefully and take your time when reviewing international shipping options. Pre-paid duties and taxes will ensure there are no delays in the delivery process. Quoted delivery times assume the customer has pre-paid duties and taxes or their timely payment at time of delivery will not delay the shipment. Kaviso is not responsible for delays due to non-payment of duties and taxes.

Don't see your country on the list above? Unfortunately, we do not ship to your country currently. We recommend using a freight forwarder such as www.myus.com for shipping to unsupported countries.

While we can't expedite any one person's order (because every order ships as soon as we physically can), your best bet is to use a FedEx shipping method. In most cases, FedEx can get international packages delivered between 3-9 business days. A HUGE upgrade from USPS. And a lot of times, the actual shipping cost is not vastly different. If shipping internationally, be aware that some shipping options may include duties and taxes, while some require you to pay on delivery. So while one service may seem expensive, it's simply including taxes that you'll be paying regardless of the service offered. Prepaying your duties and taxes is a great way to expedite delivery times.

So if you really need to make sure your product is in hand by a specific cutoff time, we recommend using FedEx. Have you already placed your order? No worries, just reach out and we can update that for you (additional shipping fees may apply).

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You're experiencing everyone's favorite thing, taxes. Depending on your country, you may be charged duties and taxes for importing an item from another country. If you selected a USPS shipping method you've elected to pay these upon delivery (as stated during checkout). If you selected a FedEx option, you may have had the choice of prepaying, or paying on delivery. This would have come down to your personal selection. Duties and taxes will need to be paid in order for the delivery to be completed.

There are some countries that keep track of the financial amount a citizen is spending on importing products to their country. Some common ones are Italy, Spain and South Korea. Depending on your order amount, we may need your personal identification number before we can ship your item. Have you gone your whole life without ever needing to do this? That's great. But if the destination country requires this information, we are unable to ship your package until this information is received.

Most international customers will be required to pay duties and taxes based on your countries local import laws.

At check-out, duties and taxes will be estimated for all USPS shipping methods. FedEx Connect Plus and FedEx International Priority may have the option for both estimated and pre-paid. You may need to expand the shipping options on mobile to see these details.

Please choose your option carefully and take your time when reviewing international shipping options. Pre-paid duties and taxes will ensure there are no delays in the delivery process. Quoted delivery times assume the customer has pre-paid duties and taxes or their timely payment at time of delivery will not delay the shipment. Kaviso is not responsible for delays due to non-payment of duties and taxes.

Service Option	Duties & Taxes (Due on Delivery)	Duties & Taxes Included (Pre-paid)
USPS First Class International	X
USPS Priority Mail International	X
FedEx International Connect Plus	X
FedEx International Priority	X
FedEx International Connect Plus Duties and Taxes Included		X
FedEx International Priority Duties and Taxes Included		X

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient (unless customer has selected a pre-paid option for duties and taxes). For Due on Delivery Service Methods Kaviso provides duties and tax estimates at checkout for your convenience. Kaviso provides the most accurate estimates available but is not responsible if the duties and tax estimate differs from provided check-out estimates.

If using Apple Pay, duties and tax estimates do not display at check-out. To get estimates, select payment through Credit Card or Shop Pay to see estimate and then revert to Apple Pay for final payment. Pre-paid duties/tax options such as FedEx Connect Plus and FedEx Priority with Duties and Taxes Included do display correctly. The omission of the Duties and Tax Estimates is an omission by Apple Pay and not something we can control.

Your local carrier (Royal Mail, Canada Post, La Poste, etc.) will reach out (typically via email or post card) to collect duties and taxes before the parcel is delivered. Once the shipment leaves the US, most countries allow customers to pay their duties and taxes online using your USPS tracking number. This process can lead to customs and delivery delays if you do not make timely payment. For customers who selected FedEx Connect Plus or FedEx Priority (without pre-payment) will receive an email and/or phone call from FedEx to collect duties and taxes before delivery.