Durston Gear X-Mid Warranty Information
Starting May 1st, 2024, the warranty for your Durston Gear X-Mid is now managed directly by Durston Gear.
For detailed information regarding your X-Mid warranty, please refer to:
To initiate a warranty request, please email Durston Gear directly at:
support@durstongear.comTent Cleaning and Care
To clean your tent, use a sponge and warm water and spot clean. If the entire tent needs cleaning, wash in a bathtub of cold water and do not soak the tent for long periods of time. Do not use hot water, bleach, dishwashing soap, or detergent to wash the tent. If needed, a mild, non-detergent based soap can be used to clean the tent.Do not clean the tent in a washing machine or dryer as it could damage the waterproof coating. When drying the tent, pitch in the shade or hang it on a line to dry. Be sure the tent is completely dry before storage.
Be sure to store your tent in a cool dry place. Keeping your tent in a hot environment can damage the tent.
Avoid pitching your tent near a heat source or campfire. When pitching your tent, take into consideration the direction of the wind and pitch your tent upwind from campfire to avoid embers. Do not use an open flame in or around your tent. Do not cook or use a heat source in the tent or in the vestibule.
Please make sure to clean and dry your tent after use and before storage. A damp or dirty tent can lead to mildew damage. Ensure you are cleaning tent zippers as well to reduce coil and side wear damage.
Pitch Tips
Please take into consideration the direction of the wind before pitching your tent. When setting up your tent, make sure the narrowest side of the tent faces the wind.
If using in a high wind situation, utilizing the guy-lines to anchor the tent will help ensure the tent holds tight. Make sure the guy-lines are taut and secured to a tent stake or another object that ensures it holds.
To ensure the most secure tent set-up, insert the tent stakes into the ground at a 45-degree angle with the bottom of the stake pointing toward the tent.
Exposure to direct sunlight over extended periods of time can damage your tent. Where possible, avoid leaving your tent pitched too long in these conditions.
Avoid pitching your tent near a heat source or campfire. When pitching your tent, take into consideration the direction of the wind and pitch your tent upwind from campfire to avoid embers. Do not use an open flame in or around your tent. Do not cook or use a heat source in the tent or in the vestibule.Repairs and replacement parts
As with any ultralight gear, some wear and tear can occur during regular use. If you run into trouble with your X-Mid, send us a message for any non-warranty issues: Contact Us. We have worked with Dan directly for customer support related requests over the last year and have a good idea of what can be repaired, and when it’s time to put the old dog down. We are pleased to offer repairs, patch kits, and discounted replacement pieces to get you back on the trail. Minor scuffs, holes, and punctures can usually be fixed with Gear Aid repair kits, available here.
Occassionally we have spare parts available for direct purchase. Those can be found here:
Every X-Mid tent purchased from Kaviso or Durston Gear include a 2 year warranty against manufacturing defects.
Starting May 1st, 2024, the warranty for your Durston Gear X-Mid is now managed directly by Durston Gear.
For detailed information regarding your X-Mid warranty, please refer to:
To initiate a warranty request, please email Durston Gear directly at:
support@durstongear.comThis is the only Warranty for the X-Mid, either expressed or implied, and user agrees to hold harmless Kaviso, LLC and Durston Gear, LLC and all affiliates, in the event of any loss resulting from the use or misuse of it’s products. While the duration and terms of the warranty will not change, the servicing party has changed from Kaviso to Durston Gear as of May 1st, 2024.